Customer excellence
We place client satisfaction at the heart of every operation.
Company overview
Premier travel and transport, delivered end to end.
Haviy Global Services is a premier travel and transportation solutions provider dedicated to delivering seamless, safe and luxurious experiences for both individual and corporate clients.
Headquartered in Nairobi, Kenya, Haviy Global Services specialises in airport transfers, hotel transfers, corporate transport, VIP services, hotel and safari bookings, city tours, airport meet and assist, and bespoke concierge solutions.
Our goal is to redefine excellence in travel services by combining local expertise with international standards of professionalism, safety and personalised care.
Guests at the Giraffe Centre on a Nairobi excursion.
Direction
Where we are going, and how we get there.
Vision
To become a leading global standard travel and concierge services provider in Africa, renowned for excellence, reliability and exceptional customer experiences.
Mission
To simplify and elevate travel experiences by offering safe, efficient, luxurious and personalised transport, tourism and concierge services, while exceeding client expectations at every touchpoint.
Core values
The standards behind
The standards behind
every journey.
These are what our drivers, guides and concierge team are held to on every assignment.
Professionalism
Our team upholds the highest standards of conduct and service delivery.
Reliability and punctuality
Time is valuable. We honour it without compromise.
Safety and security
Passenger safety is our top priority.
Integrity and transparency
Honest pricing and ethical operations guide our business.
Discretion and confidentiality
Especially for VIP and corporate clients.
Innovation
We embrace modern systems to enhance service efficiency.
Cultural sensitivity
Respect for diverse cultures and global travellers.
Core objectives
What we are
What we are
working towards.
01Provide world class transport and travel services that meet international standards
02Become the preferred transport and concierge partner for corporate clients
03Enhance tourism experiences for international visitors through curated tours
04Ensure seamless airport experiences through meet and assist services
05Deliver luxury and VIP services with professionalism and discretion
06Build long term partnerships with hotels, airlines and tour operators
07Promote Kenya and East Africa as premium travel destinations
08Maintain a highly trained and customer focused team
09Integrate technology for easier booking and service management
Why HGS
Five reasons clients
Five reasons clients
stay with us.
01
One stop travel and concierge solution
We provide transport, travel, hospitality, concierge and photography services under one trusted brand. This eliminates the need to deal with multiple service providers and ensures seamless coordination.
02
Professional and experienced team
Our team consists of trained drivers, tour guides, concierge personnel and support staff with extensive industry experience. Every client is served with professionalism, courtesy and attention to detail.
03
Punctuality and reliability
We understand that time is critical in travel and business. Our services are designed to ensure on time pickups, smooth transitions and dependable service delivery.
04
Personalised client experience
Every client's needs are unique, and we tailor our services accordingly. From customised itineraries to special requests, we deliver solutions that match individual preferences.
05
Safety, security and comfort
All our vehicles are well maintained, insured and operated by vetted professionals. Client safety, comfort and peace of mind remain our top priorities.
Work with a partner who treats your schedule as their own.
Speak to our team about transfers, corporate contracts, safaris or full concierge support.